Complaint letter

Posted: November 14, 2011 in B. Inggris

PT. CITRA BERSADA

Jl. Blora No. 58

Jakarta Selatan

INDONESIA

10th October 2011

SIMONCELLI COMPANY

1992 South Cochran Avenue

Los Angles

CA 90036

USA

 

Dear Sirs,

               Together with this letter, we inform you that our order computer package shipment has arrived on time. However, after we checked, there was damage to several computers that you send.

Such damage can we explain as follows:
1. Three units damaged monitor.
2. Two units of cpu is not working.
3. Three units damaged keyboard.

As evidence, such damaged goods we send back to you for review and your concern.

We hope we did not order the goods were damaged like this again in the future because this is hurting our company’s commercial rate. If you repeat this mistake a second time, we were very sorry to have to decide a cooperative relationship that has existed so far.

We await a reply from you. Thank you.

Yours Faithfully,

Mr. Ramadhan

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